Frequently Asked Questions

How long does it take to ship my order?

Our general processing time is 3-7 days to ship your order. Please check the Announcements section for news and special circumstances.

I think my package is lost in the mail?

Please double-check that you have input your shipping address correctly, as I am not able to replace items shipped to the wrong place if the customer provided an incorrect address.

You will be provided a tracking number for your order. In the event that the postal service does happen to lose your package, please contact us within 180 days of your order and we will do everything within our power to remedy the situation.

Re: Shipping slowdowns and USPS

Rest assured that if you have received a tracking number, I have shipped your order within the next 12 hours. Nail polish products require special shipping and handling. I ship every order via ground transportation only, and you may notice that tracking shows very slow progress from the time it is accepted at the post office until your package reaches its delivery hub. Please be aware that I have no control over how long it may take the postal service to get your package to you, but as a one-person business, I am getting your order to the post office as quickly as I can. The stated turnaround time listed in the shop is how long it takes me to pack up your order and get it to USPS, and should not be used as an assumed delivery timeframe.

My order was damaged in the mail.

I do my best to pack your order carefully and securely, but accidents can happen. If your order arrives damaged, please take a clear photo of the damage (but please be careful of broken glass and do not hurt yourself) and send an email to GEEKYBEES[at]GMAIL[dot]COM with the following information:

-Photo of damage
-Name on order
-Shipping address on order
-Name of polish that arrived damaged (if you can tell without harming yourself)
-Short explanation of how/in what way it was damaged

I will be happy to replace any damaged/broken items that are un-savable.

Do you offer custom polishes?

I am not currently offering custom colors, but please stay tuned, as I may offer them in the future!

I am interested in swatching for Geeky Bee's.

Please contact me on social media! I am not in immediate need of new swatchers, but would like to follow you for the future!

Are your polishes 5-Free?

Yes!

Our nail polish is "5-Free," meaning it contains:
NO FORMALDEHYDE
NO FORMALDEHYDE RESINS
NO TOLUENE
NO CAMPHOR
NO DIBUTYL PHTHLATE

Our base is actually what is referred to as "10-free," and is also vegan.

Geeky Bee's Nail Colors are NEVER tested on animals.

Can I use Geeky Bee's Nail Colors on my dog's nails?

No. Please do not use human cosmetics on your pets. There are dog-safe nail polish brands that are specifically formulated for this use. Your pet's groomer can point you in the right direction, and please always consult with your veterinarian before using ANY product on your animals.

Can I return or exchange a polish?

Due to the personal nature of the product, we are unable to accept returns or exchanges.